Bookshop Manager

Application deadline: Open until filled

Full-time position based in Beacon, New York

Bookshop Manager

Background
Dia Art Foundation was established in 1974 for the purpose of collecting, commissioning, and presenting major works of art made in the 1960s onward. Today it consists of eight permanent sites across the United States and Germany, as well as three changing exhibition spaces in New York State: Dia Chelsea in New York City, Dia Beacon in the Hudson Valley, and Dia Bridgehampton in Long Island. Dia is taken from the Greek word for “through” and conveys the foundation’s role as a facilitator of meaningful artistic experiences that can be encountered in single and repeated visits.


Position Summary:

Dia’s Bookshop Manager, based at Dia Beacon in Beacon, New York, is responsible for the management and oversight of Dia’s bookshops, which are located in Beacon, Chelsea, and online, as well as minimally in Bridgehampton. With an inventory of over 6,000 titles, including Dia publications, monographs, exhibition catalogues, volumes on architecture and design, children’s books, and regional titles, the Bookshop Manager is responsible for selecting and purchasing inventory, visual merchandising, and product development. Working alongside and supervising a full-time Bookshop Associate and two part-time Bookshop Attendants, the Manager is also responsible for enhancing the visitor experience through excellent customer service and sales. This position monitors and coordinates the daily operations of the sales floor and stock areas, manages ongoing sales, inventory levels, and sales reporting, and leads the annual inventory count in conjunction with the Finance department.

Essential Job Duties and Responsibilities:

Operations and Financial Reporting

• Manage daily operations of the sales floor and stock area at Dia Beacon
• Manage staff, schedules, and payroll at Dia Beacon, remain available and accessible via phone and email for questions from Dia Chelsea staff, as needed
• Ensure bookshop staff are trained to provide excellent customer service, knowledgable about Dia’s collection and shop inventory, and well-versed in the Square sales system
• Coordinate and manage staff trainings in both locations, as needed
• Perform opening and closing procedures; handle cash, credit card reconciliation, and authorize refunds and exchanges at Dia Beacon; perform credit card reconciliation and authorize refunds and exchanges at Dia Chelsea
• Perform visual merchandising in Beacon and Chelsea
• Evaluate rate of sale to replenish sales floor and stock; coordinate shipments to Dia Chelsea and Dia Bridgehampton as needed
• Manage bookshop budget; assist with preparing the annual budget, with attention to purchases and product development forecasting
• Regularly run sales, tax, and other reports for the Chief Operating Officer as well as Finance and Publications departments
• Manage the annual inventory count and prepare detailed reports for independent audit
• Develop and maintain vendor relations including correspondence and invoices
• Work closely with publishers, presses, and distribution representatives to stay up to date on new publications relating to Dia’s focus
• Consult with Dia curators and Publications on new titles and print runs for Dia publications, centering a commitment to supporting diverse representation in shop titles and inventory.
• Work closely with Dia’s consignment partners; track and report on their sales
• Manage inventory and transactional processes for book fairs and launch events; prepare online and promotional presence, as needed
• Manage design and product development for Dia merchandise; prepare a Design Request Form for Publications and Graphics departments to complete production
• Fulfill interdepartmental book orders and purchases; act as primary liaison for distributing departmental comps and new publications

Dia Art Foundation Publications

• Collaborate with the Publications department on projected sales to determine print run of Dia publications; coordinate shipping and archive Dia publications as they are published
• Monitor and report sales activity of distributed titles; process pre-orders, as needed

Online

• Ensure Dia publications are up to date on Dia’s online bookshop
• With the Bookshop Associate, fulfill online book sales in a timely manner
• Monitor and report sales activity
• Collaborate with the Communications department on events, as needed

General/Other Responsibilities and Duties

• Provide accurate information to visitors about Dia history, programming, and policies
• Provide regional and public transportation information to visitors as well as driving directions, as needed
• Manage, research, and resolve issues with bookshop software applications and serve as the systems liaison with the Information Technology department
• Assist all departments with programming and fundraising events, as needed
• Coordinate membership events with the Development department, as needed

Education, Certification, Experience:

• Bachelor’s degree required, preferably in an art-related field
• Minimum of 3 years bookshop management experience with strong administrative, retail sales, and purchasing experience required; must demonstrate prior experience that required fiscally sound practices and decision making
• Related work experience in a museum environment is a plus
• Proficiency required in Microsoft Office, specifically Excel; and POS Systems with reporting capabilities; ability to troubleshoot general information technology system issues

Knowledge, Skills, Abilities:

• Must maintain knowledge of shipping and receiving policies
• Staff management experience required; able to lead by example
• Must have strong organizational, analytical, and project management skills; be detail oriented and able to prioritize and meet deadlines
• Effective communication and interpersonal skills required; exceptional sales and customer service skills are crucial
• Must have knowledge of contemporary art, art presses, and publishers; knowledge of Dia Art Foundation preferred
• Knowledge of Hudson Valley cultural sites a plus


Working Conditions and Physical Demands:

• Available to work on Dia Beacon’s open days (Friday through Monday) each week, including most holidays
• Available to travel to Dia Chelsea in New York City once a month
• Able to lift and/or move a minimum of 30 lbs
• Able to sit, bend, and climb ladders
• Able to stand for long periods of time

Qualified candidates are invited to apply by emailing a letter of interest and resume to hr@diaart.org with “Bookshop Manager” as the subject heading.
Dia provides a competitive salary and comprehensive benefits package with significant employer contributions towards the cost of healthcare premiums. The 401(k) plan provides 100% employer match up to 4% of the employee’s deferral and immediate vesting. Paid time‐off benefits include three weeks of vacation, ten days of sick leave, thirteen holidays, and a generous parental leave program. Work-related travel expenses are fully covered. Additionally, staff ID badges gain reduced or free admission to most American museums and arts organizations.

Please note that to provide a safe workplace free of recognized hazards and to take every possible step to reduce the transmission of COVID among our employees, Dia Art Foundation requires proof of COVID-19 vaccination upon hire, except for those who obtain an exemption due to a medical condition, a religious belief, or pregnancy.

Dia Art Foundation is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies. In addition, Dia will provide reasonable accommodations for qualified individuals with disabilities and supports a neurodiverse workplace.

 

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